Outbound that listens
Broadcasts fail when customers reply and nobody is there. These flows expect responses and route them correctly.
Examples
- Appointment reminders
- Payment due dates
- Renewal windows
- Service outage updates
AI for Service
Proactive Outreach
Outbound messages and two-way follow-up for reminders, renewals, and notifications.
Triggers
Start from schedules, events, or CRM changes.
Replies
Handle 'yes/no/reschedule' without a human loop.
Consent
Respect opt-in and channel preferences.