Softrait

Industries

AI for IT

Deflect tier-1 tickets, guide employees through fixes, and give service desk staff better context.

Ticket deflection

Password, VPN, and software install steps handled automatically where safe.

Smarter routing

Collect details up front so the right resolver group gets a complete ticket.

Doc search

Pull answers from Confluence, SharePoint, and runbooks in one query.

IT service desks

Most tickets are repeats. Agents resolve them with approved runbooks. Anything unusual goes to a human with a full transcript attached.

Examples

  • Password and MFA resets
  • VPN and client software setup
  • Access requests with approval routing
  • Outage comms and status pages

Accelerate time-to-value from AI

Find out how Softrait can help your team design, deploy, and govern agents at enterprise scale.

Start with a ready-made agent

Browse pre-built templates from the Softrait Marketplace and deploy in minutes.