Softrait

AI for Service

Intelligent Contact Center

Routing, IVR, bots, and live agents on shared TraitCore infrastructure.

Routing

Intent-based queues instead of 'press 1' mazes.

Blended channels

Voice and digital on one workflow definition.

Reporting

One dashboard for automated and assisted volume.

Replace the patchwork

Many contact centers run separate tools for IVR, chat, and QA. TraitCore keeps logic and logs in one place so changes do not require three vendors.

Integrations

  • CCaaS and telephony
  • CRM and ticketing
  • WFM and recording
  • Knowledge bases

Accelerate time-to-value from AI

Find out how Softrait can help your team design, deploy, and govern agents at enterprise scale.

Talk to an expert

Start with a ready-made agent

Browse pre-built templates from the Softrait Marketplace and deploy in minutes.

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